Customer & Community Engagement
ITC has two customer service teams: Community Affairs and Stakeholder Relations. Our Community Affairs team acts as a community partner by understanding and building trust with local governments, community leaders, regulatory agencies and community groups. Direct community involvement, an understanding of local ordinances and relationships with various permitting agencies help ITC effectively secure required permits for capital and maintenance projects. ITC’s Stakeholder Relations team serves as a single point of contact with transmission customers of ITC. This team meets proactively with customers to identify their power needs, ensures efficient and effective connection of new load and gathers customer feedback on load increases and decreases.